Return & Refund Policy

owner Name is Sourabh The person who runs this website At Pushpavan, we are committed to delivering the freshest flower garlands, car decorations, flowers, and varmala to our valued customers in Sonipat City, Haryana. Due to the perishable nature of our products and our localized delivery service, we have outlined the following return and refund policy to ensure a smooth and satisfactory experience for you.

  1. Reporting Issues with Your Order
  • Inspection Upon Delivery: Please inspect your order immediately upon delivery.
  • Time Frame: Any issues, such as damaged, defective, incorrect, or missing items, must be reported to us within 2 hours of delivery. This short window is necessary due to the perishable nature of our floral products.
  • How to Report: Contact us via:
    • Phone: +91 63751 05848 or +91 7206863692
    • Email: info@pushpavan.in , shivshaktiphulbhandar@gmail.com
    • Include details of the issue and, if possible, attach photos as evidence.
  1. Eligible Reasons for Return or Refund

We accept returns or issue refunds only in the following cases:

  • Damaged or Defective Products: Items that arrive wilted, broken, or otherwise compromised.
  • Incorrect Items Delivered: If you receive items different from what you ordered.
  • Missing Items: If part of your order is not delivered.
  1. Resolution Options

Depending on the situation, we offer:

  • Replacement: replacement products will be delivered within 2-3 hours (subject to availability). This is ideal for urgent needs, such as event-specific garlands or decorations.
  • Partial or Full Refund: A refund amount determined based on the severity of the issue, issued if a replacement isn’t feasible or desired.
  1. Non-Returnable Items
  • Once accepted without reported issues within the 2-hour window, products cannot be returned or refunded due to their perishable nature.
  • Returns or refunds for subjective reasons (e.g., dissatisfaction with design or style) are not accepted unless they fall under the eligible reasons above.
  1. Cancellation Policy
  • Full Refund: Orders can be cancelled up to 48 hours before the scheduled delivery time for a full refund. This allows us to manage our fresh inventory effectively.
  • Late Cancellations: Cancellations made less than 48 hours before delivery may incur a cancellation fee or no refund if the flowers have already been prepared.
  • Custom Orders: Special requests or custom designs may have stricter cancellation terms, which will be communicated at the time of ordering.
  1. Refund Processing
  • Time Frame: Approved refunds will be processed within 7-10 working days. Amount will be credited in 1 to 2 hours
  • Method: Refunds will be issued to the original payment method (e.g., online payment). For cash-on-delivery orders, refunds will be processed via bank transfer.
  1. Delivery Issues
  • Our Commitment: We aim to deliver your order within the agreed time slot. However, unforeseen circumstances like traffic or weather may cause delays.
  • Our Response: If a delay occurs, we will inform you promptly and offer solutions such as rescheduling or, if applicable, cancellation with a full refund.
  1. Contact Us

For any questions, concerns, or to initiate a return/refund process, reach out to us:

  • Phone: +91 63751 05848 or +91 7206863692
  • Email: info@pushpavan.in , shivshaktiphulbhandar@gmail.com
  • Address: Main Murthal Adda, Near GOVT. Girls Sr. Sec. School, Sonipat City, Haryana – 131001
  • Working Hours: 9 AM to 8 PM

Additional Notes

  • We reserve the right to make exceptions to this policy at our discretion to ensure your satisfaction.
  • This policy applies exclusively to orders placed through pushpavan.in and delivered within Sonipat City.